The power of consistent messages integrated across all platforms.

Integrate Communications is an award-winning communications and business consultancy focussed on delivering results for their client’s based on solutions integrated with their overall strategic goals.


We have developed and implemented successful communications strategies at an enterprise level, as well as specific projects and campaigns.


Our clients include companies large and small in retail, logistics and sport as well as not for profit and government agencies, particularly in emergency services.

 

We can help you develop successful communications strategies for:


  • Media (including media training)
  • Marketing communications
  • Key stakeholder engagement
  • Community engagement
  • Internal communications
  • Crisis management


Annual report time 

The most important document to acknowledge your success in the most challenging year ever. No other company document carries the gravitas of an annual report. 


Hi, I'm Sue Pigdon

No matter what platform you choose, communication is about creating dialogue, shaping our thinking and feeling. The rest is broadcast.


I founded my consultancy after 20+ years in corporate communications, marketing and corporate affairs working in Australia’s largest retail group. Over the past decade my consultancy has grown to provide services for companies large and small across a myriad of sectors, not for profit and government agencies, specifically emergency managmement.


Integrate Communications is an award-winning communications and business consultancy focused on delivering results for their client’s based on solutions integrated with their overall strategic goals.


When I sat in Accounting 101 many years ago, it didn’t take me long to realise that my brain was far better at words than numbers. Words, language and behaviour were for me, far more interesting. I founded my communications and business consultancy in 2007 after a long career in Corporate Affairs and Strategy with Australia's largest retail group. Since then we have worked across a number of industry sectors and for businesses large and small, government agencies, particularly in emergency management and the not for profit sector.


We strive to be brave. Personally and for our clients. The greatest learning and rewards lie outside the comfort zone.

Author of 'Hot Flushes in High Places' - a trek through the majestic mountains of Nepal. Raised more than $US 10,000 to the Everest Mountaineering Association. (Sold Out, pretty much. A few copies gathering dust in the garage. If you want to go to Everest base camp message me).

Working on 'The Goddess in the Boardroom' The return of a partnership model in society and our corporations. Seeking a publisher! Happy to send anyone interested an outline.   MORE


Services


We can help you with most of your communications needs – large and small. For big and complex campaigns we work with a range of specialist service providers from research to production and event management.

  • Annual Reports and Publications

    Yes times are tough and it would be easy to think we won’t do an annual report this year. We’ll  just file the figures. But no ‘look book’, product brochure or any other communication about your company, carries the gravitas of an annual report. 


    This year more than ever, you need to recognise and celebrate the efforts and share in the success of your staff. Your annual report keeps your investment community engaged as well as your suppliers, regulators and other key stakeholders.


    We are skilled in producing annual reports, it’s been our bread a butter for decades. We can manage the end-to-end process, from research and writing, through to other content, production and graphics and if required printing. Short print runs a specialty and cost effective with current print technologies. 


    We are happy to give you a no obligation quote and an assessment of our approach and the audiences you can reach.


  • Media Management

    Media Strategy and Campaign Development

     

    Often the terms Strategy and Plan get linked together as in “Strategic Plan”. Let’s be clear, a strategy is ‘what’ you are going to achieve and in this case needs to be integrated with your over-arching organisation’s strategic objectives.    


    Understanding how your external messaging through main-stream or specialist media can help you achieve your organisation’s goals is the first step to developing a successful media strategy. The strategy articulates what you want to achieve – your Media Plan is how you get there. 


    Your Strategy needs to consider a number of things including:

    • Core messages
    • Audience (target audience)
    • What else is happening around your issue/project
    • Other risks
    • Is it news?
    • Consistency of message with other communications -particularly internal communications
    • How will we know we have succeeded?

    Your Plan needs to detail

    • The right media to target - channels and platforms to align with your target audience
    • Media organisations including on-line
    • Other social media options
    • Contacts and relationships
    • Timelines and responsibilities
    • Leverage of other above and below line promotions and advertising
    • Specific measures

    Integrate Communications has developed a number of successful media strategies which have strengthened brand value, increased sales or patronage over time and facilitated on-going good relationship building with media. 


    Our aim is to leave a legacy of imbedded processes and systems that leave your organisation with the tools and knowledge to better manage and integrate your on-going media strategy with you overall company strategic objectives.


     

    Media Training –  The court of public opinion


    There is a well worked phase in business circles “don’t shoot the messenger” – but in the case of your media spokesperson this does not apply. That is why they need to be trained and trained well.


    The stakes can be high. It’s your organisation’s reputation and it can be their career.


    Integrate Communications works with highly experienced professionals in media and PR from senior journalists, producers to presenters and camera operators.


    We offer full day and half day programs tailored to your organisations needs as well as group sessions on media awareness, executive training and on-camera training.


    Refresher courses are also offered. Your media spokesperson(s) need to be game ready for response and well briefed for campaign launch.


  • Crisis Management

    Even organisations with well managed and implemented issues management programs have things happen that are just out of left field.


    There are many facets to crisis management – but the way to handle media attention and your other communication imperatives are vital components. Integrate Communications have experience in dealing with major (potential and real) crisis including:

    • Bomb threat and acts of violence
    • Food tampering
    • Product recalls
    • Natural hazard emergencies
    • Crime
    • Death and significant injury

    Integrate Communications can review the communications section of your overall crisis plan or can assist in the development of your enterprise approach to managing crisis. Starting with issues management, media policy and the right internal crisis management team. In a fast pace change environment, you need to stay ahead to manage rather then react, and your plan and practicing that plan, helps you achieve that.

  • Enterprise Communications Strategy and Plans

    Integrate Communications have worked for a variety of clients in quite diverse industries and not for profit sectors to develop organisation-wide communications strategies and plans.


    First step is a clear understanding of your organisation’s purpose and goals. We work collaboratively with our clients to develop communications strategies that are built off the overall strategic plan to ensure all communications – no matter what the platform and audience, are reinforced, have consistency and are built on a risk based approach.


    We can assist you deliver specific one-off campaigns right through to organisation wide communication plans, aligned with all other strategic intent.


    Here is a list of current and past clients


    • Australia Post
    • Australian Cricketer’s Association
    • Australasia Fire and Emergency Services Authorities Council (AFAC)
    • Bushfire CRC
    • Casey Tutungi Foundation (Pro-bono)
    • Coles Group
    • Coles Myer Ltd (and companies)
    • Country Fire Authority (CFA)
    • Emergency Management Victoria (EMV)
    • Emergency Services Foundation (Victoria)
    • Gawler Foundation
    • Melbourne Legacy
    • Mire 10
    • PR Help
    • Southern Metropolitan Cemeteries Trust (SMCT)
    • Victoria State Emergency Service (VICSES)
  • Project Management

    Integrate Communications have trained in 4QD project management and the Victorian government’s ‘Project Management Excellence Framework’, promoted by the Department of Justice and Communities.


    Our team can ensure your projects – particularly the big, audacious and conceptual ones, are managed on time, on budget and with the agreed resources.


    Project governance, ensuring the right people are engaged across your organisations – and perhaps beyond, and integrating the latest thinking on change and leadership ensures success.

Annual Reports, Publications and Social Media Content

We can help you with a range of publications from reports to marketing collateral

We work with you to discover what you want to achieve and which audiences you want to reach and then we'll work together to find the very best way of achieving it. 

"Reputations can be built and destroyed by not preparing"


The court of public opinion can be a brutal place. We can help you prepare well to mitigate your reputational risk.

Change Management


Baking change management principals into your project management frameworks is a recipe for success.


Integrating Change Management


Integrating change management into your project management framework is essential for success, particularly where your project outcomes will impact on the way people work or make decisions.


Most projects, even technology based ones do! Global change management leaders Prosci* have research which shows a six times increased likelihood of meeting project objectives if change management principles are integrated into the project management process.


We work with project managers to help identify critical success factors such as:


  • Readiness for change
  • Sponsors and champions
  • Scope change impacts and the people who will be most affected
  • Making the changes stick – initiative to BAU
  • Ownership and advocacy


And we will work with your teams to:


  • Develop change management plans including success factors, timelines and resourcing
  • Craft tailor made assessments, templates and other tools
  • Develop methodologies for continuous improvement
  • Build your capability to successfully manage the change impacts for future initiatives

 

*Prosci – Global Change Management Professionals and Accreditation


Contact Us . . .

We want you to know that we walk our talk. Keeping your communications platforms up to date and relevant is foundational.

If you have any urgent communications issues contact:


Suzanne Pigdon
Managing Director
m
0419 154 490
e
sue@integratecommunications.com.au


Office:
2/39 Moore Street Caulfield South Vic 3162
ABN 95 303 184 493

 

We’d be delighted to use old technology like talking to you!

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